(Ideas to help you make the most of seasonal opportunities to draw attention to your writing) Apologies that this blog has been rather quiet of late – the reason being that I’ve been preoccupied with a number of personal writing … Continue reading
Every week, for Writers’ Wednesday, a successful self-published author shares a favourite book promotion tip here on Debbie Young’s Off The Shelf Book Promotions blog I first met historical novelist David Ebsworth via our mutual publisher, SilverWood Books, and soon realised this British indie author, … Continue reading
I’m delighted to welcome David Ebsworth to Off The Shelf today for a stop on his global tour promoting his latest historical novel, The Assassin’s Mark, which was one of the best books I read last year. Dave’s going to tell us today how he uses his author newsletter to keep readers informed about his work and to prime them to buy, recommend and generally spread the word about his historical novels.
But first, a little more information about The Assassins’ Mark…
Anyone who knows Dave will recognise that he’s a bit of a globetrotter, whether whizzing around the internet or in real life, carrying out meticulous first-hand research for his novels and reaching out to new audiences for his published books. (Well, that’s his excuse!)
I was lucky enough to attend one of his author talks about The Assassin’s Mark at Foyles in Bristol last summer, and his detailed, passionate account of how he came to write his novel and the history behind it was full of infectious enthusiasm.
I thought I had a reasonable knowledge of the events of the Spanish Civil War, having studied it at school and read Orwell’s Homage to Catalonia, but Dave uncovered the most extraordinary facts that played a central part in his novel. Who knew that Franco organised tourist bus trips around the battlefields while the war was still going on, in American-style yellow school buses? The hero of The Assassin’s Mark, a British press reporter, goes along for the ride, and soon he has a murder to report on.
But now back to the subject of how to use author newsletters to sell your books, with Dave’s providing the perfect case study…
My introduction to Dave actually came via a recommendation for his newsletter from our mutual publisher SilverWood Books, when I was researching my book promotion handbook, Sell Your Books! Publishing Director Helen Hart suggested I check out Dave’s newsletter as a model of direct author marketing.
Having read one issue, Dave won me over, and I immediately became a subscriber. His newsletters are so pleasant to read that I open and read every issue all through, immediately on receipt – and not many messages in my inbox get that treatment!
So, Dave, over to you to share your top tips about author newsletters…
How long have you been writing a newsletter and why did you set it up in the first place?
Well, thanks for hosting this, Debbie. I set up the newsletter in January 2012. My first book, The Jacobites’ Apprentice, was due to be published and I had started looking at ways to market the novel. Helen Hart at SilverWood had advised me to subscribe to the free newsletter called The Book Marketing Expert produced regularly by Author Marketing Experts. Apart from all the other excellent book promotion and publicity tips offered, it struck me that a newsletter of that sort was exactly what I needed myself – mainly because I was sold on the idea that I needed a more intimate and “one to one” contact with friends, family and supporters than I could achieve through a blog.
How often do you send it and is there any particular day or time that seems to work best for you?
The newsletter goes out on the first of every month, come rain or shine, at about 7am (UK time). It took me a while to realise that there wasn’t really a “best time” for this since lots of my readers are scattered across time zones from India to the USA, so I simply picked the hour that suited my own work schedule best.
How do you manage the mailing list – do you use MailChimp or something else?
I get a lot of stick for this, but actually I manage the whole list myself. There’s nothing wrong with MailChimp at all, but I like to be able to reassure subscribers that I use no third-party provider whatsoever and that the addresses are all “blind copied” so that nobody but myself sees them. With all the fears that exist just now around online security, I feel happier doing it this way. So I simply type up the newsletter, mail it to myself and BCC it to a batch of recipients – normally around 40 at a time so I don’t fall foul of any spamming controls. It takes 2-3 minutes for each batch, no more than that. And the whole process takes me less than an hour.
What software do you use to format the newsletter, or is it a simple email?
It’s a simple e-mail. I use Comic Sans or similar, and just add a bit of colour to some of the headings. Then, after I finish circulating, I also post to my website. You can see it here: http://www.davidebsworth.com/page4.html
After you’d initially set up your mailing list and newsletter format, how much time do you spend per month managing it?
It varies. Subscribers end up on the list in two main ways. First, whenever I do an “event”, I always make sure (of course!) to have my Visitors’ Book with me and I specifically invite people to write down their e-mail addresses. That bit’s easy. I just add them when I get home – only a few minutes work.
But second, I monitor my presence on Goodreads a lot. So, whenever I arrange a Giveaway on Goodreads, lots of readers “add” the book to their own lists. Last time, there were around 600 who “added” my second novel, The Assassin’s Mark. There’s a facility to message each of them, although you have to be careful that this also does not fall foul of the anti-spamming guidelines. So I just send a brief thank-you for adding my book and ask whether they’d like to also receive my newsletter. From my experience, around 10% say yes.
It’s a very time-consuming process, and the Goodreads in-house security system will only allow you to send a limited number of messages each day. I just stick at it until the job’s done – maybe an hour each day for a few weeks. But obviously that’s only a couple of times each year.
How do people react to your newsletter? Do they email you back with a reply? Do you notice a boost in sales or website hits after you’ve sent one out?
Because it goes out as a personal e-mail, with only me and the recipient showing on the address lines, it seems to encourage responses. People will “chat” with me about something in the contents, exactly as with any other e-mail. And I often have a genuine “call to action” in there somewhere. I usually struggle, for instance, with titles for new books so I’ll ask subscribers to “vote” for various choices – usually with very positive results. I can’t honestly say that I’ve seen any boost in sales from the newsletter (I’m not that good at monitoring sales figures anyhow!) but certainly an increase in website hits.
What are the three biggest benefits for you of running a newsletter?
First, it helps me to both drive and monitor my activity. In other words, it gives me a chance to list both what I’ve done over the previous month, as well as what’s coming up in the following few weeks. If I struggle to fill the newsletter, I know I’m not working hard enough! Second, it helps me to spread the word about forthcoming events on a one-to-one basis. Third, it’s my favourite way to engage with readers and supporters – once again, at a very personal level.
What is the most surprising result you’ve ever had from one of your newsletters? The most gratifying? The most negative?
I have to be honest and say that I can’t think of a single negative result since I’ve been running this. The most surprising, gratifying and amusing, I suppose, was the response to a “call to action” I made about Goodreads listings. I guess everybody knows about Goodreads, and that the site has a Listopia section. So you can look up the books that readers have voted to include, for example, as “Best Historical Fiction”, “Best Romance” and so on. I’d not really looked at these very much but somebody drew my attention to the fact that my second novel, The Assassin’s Mark, was showing on the “Best Books about the Spanish Civil War” and at number 10. Well, that was OK, but I thought we could do better, so I invited my readers to look at the list and, if they wanted, to vote for Assassins.
As a result, it’s now number 1 – ahead of both George Orwell and Ernest Hemingway. This doesn’t mean much in terms of pure book sales, but it’s a wonderful tag line, isn’t it? “The Assassin’s Mark – Voted by Goodreads as the Best Book ever written about the Spanish Civil War”!
How much has the mailing list grown or fluctuated since you set it up?
I had just 25 subscribers when I started, and the list has now grown to almost 600. And I’m pleased to say that I’ve only ever had one person unsubscribe.
What would be your three top tips to any author setting up a newsletter of their own?
First, keep it simple but informative – no waffle. Second, try to make it entertaining – a modest amount of humour goes a long way. Third, make sure you engage with readers through realistic “calls to action.”
What are the most popular elements of your newsletter? Do you run any subscriber-only offers? Do you give subscribers sneak previews of events and releases?
Anecdotally, I think the most popular elements are the “calls to action” since I think readers quite like to feel close to their authors. To “know” them, almost. And I certainly give subscribers sneak previews of events. But I’ve only recently started to think about subscriber-only offers. Mainly this is because I have badly neglected Twitter as a marketing tool, but have recently been persuaded to use this a bit more. So I’ve brought in some help from an organisation called PubShelf who are beavering away to boost the number of my followers. At the moment, I’m putting on an extra 100 followers each week, but I really need to drive these towards my books – or, better still, to my newsletter. As a result, my website www.davidebsworth.com now has its own Giveaway page. A series of tweets will direct people there to receive free copies of exclusive short stories (my own, naturally) and all they need to do to receive them is sign up for the newsletter. Simples!
Why do you need a newsletter as well as a blog?
Because I’m hopeless at maintaining a regular blog, of course! Seriously, I have huge admiration for those authors who manage to maintain their weekly or bi-weekly blogs but I’m just no good at it. I tried – really I did! And, to be fair, I do still blog as often as I can, both on my website and on Goodreads. But the newsletter is simply more manageable for me. And, as I’ve already said, I feel as though it gives me far more two-way personal contact than I’ve ever experienced from the blog alone. There must be a thousand-and-one ways to improve on this model but, so far, this one has worked very well for me.
Thanks, Dave, for that detailed and inspiring account of how you’ve made such a success of your author newsletter. There are lots of inspiring ideas there, and you make it sound relatively painless and easy, provided the author is prepared to invest the necessary time. Good luck with the rest of your book tour, and I hope it brings you many new subscribers, as well as book sales!
If, after reading this interview, you’d like to sign up for David Ebsworth’s newsletter, please feel free to drop him an email – you know he’ll be glad to hear from you!
It’s all too easy, in this age of internet bookselling, to focus only on your online sales figures, allowing allow handselling opportunities to pass you by. But if you look out for them, you’ll be surprised at how many of these there are.
What’s more, readers who buy from you in person may be more likely to:
- tell their friends about their purchase
- appreciate your book more because they’ve met you in person
- be better ambassadors for you than readers who you’ve never met
Although handsold copies may be a tiny proportion of your total sales, they will help you build your success and your fan-base, so make the most of the opportunities to sell YOUR books!
What is Handselling, anyway?
By handselling, I mean books sold directly by the author to the purchaster at any face-to-face encounter e.g.
- at a formal event such as a book launch or book signing
- at a stall you’ve set up at your local literature festival or community fete
- at just about anywhere you happen to be – on a bus, at a party, in the office, in a shop
If you think selling a book by hand sounds difficult, bear in mind the example of my dear late friend Lyn. She actually sold her house while at the hairdresser’s to a lady she’d never met before. Yes, not a book, but her HOUSE, worth hundreds of thousands of pounds. Simply by chatting to a stranger. She’d only gone in for a haircut, but she got chatting with the lady in the next chair, and the conversation turned to houses. Realising that this lady was looking for exactly the kind of house that she was trying to sell, Lyn sealed the deal. If she could handsell a house, can handselling books really be that difficult?
Finding Opportunities for Handselling Books
Formal events provide the most natural handselling opportunities. I’ve written before about the sales potential of a well-managed book talk:
- At a local event for biographer Artemis Cooper, I found myself buying not one book but two
- At a library talk by thriller writer M C Beaton, I was not the only customer who, after queuing to have one book signed, immediately joined the back of the queue for a second one
There are many unstructured handselling opportunities, if you keep your eye open for them. Last November, when I was distributing posters for our PTA’s Christmas Fair, the proprietor of a nearby craft centre asked me what I did for a living, and I told her I was a writer. When I told her about my newly-launched handbook for authors, Sell Your Books!, I didn’t expect it to be of interest to someone in her line of business, but she revealed that she had an aunt who was writing a book. I suggested that my book would be the perfect Christmas present, especially if I signed it. Ker-ching! I fetched a copy from the car. (I also sold three copies at the PTA Christmas Fair itself.)
I always carry at least two copies of my book in my car – one a well-thumbed display copy and the other, untouched by human hand, for selling at the cover price (and at a better margin than I earn online). I have been known to make a sale in a car park, feeling (unjustifiably!) like a dodgy trader in counterfeit watches.
Great Examples of Handsold Books
I thought I was good at opportunistic sales, but my efforts were put in the shade last week by reports from some authors I was chatting to on SilverWood Books’ excellent Facebook forum. Although this is a private forum, a benefit available only to authors who currently use the company’s assisted publishing services, I have their permission, and SilverWood’s, to share here their impressive examples of handselling.
Historical novelist David Ebsworth reports:
“Posting off my latest orders at the Post Office this morning, the nice lady behind the counter finally plucked up courage to ask me what sort of books I’m writing. Turns out she’s a historical fiction fanatic and she promptly bought my “carry around” copy of my latest novel, The Assassin’s Mark.”
When she’s finished that one, I bet he’ll sell her a copy of his previous novel, The Jacobite’s Apprentice.
Novelist Sandy Osborne is a well-known and recognised local figure due to the extensive local media coverage of her first novel, Girl Cop, launched in the local Waterstones in January. At that event, she broke the branch’s record for most books sold by an indie author, and continues to capitalise on her local following by carrying fliers wherever she goes.
“I hand people the flier and tell them with a big smile that I’ve got a copy of the book in the car if they’re interested!” she advises. “I’ve sold copies to my holiday rep and the beautician who does my eyebrow shape!”
Caz Greenham is making great headway selling the first in her planned series of children’s books, set in the seaside resort of Brixham, Devon. Not content with securing pre-publication orders from Brixham’s hotels and tourist attractions, she is also building up a considerable following in her home town of Bristol. Offering free talks to nearby schools has provided her with obvious opportunities to handsell copies to children and parents. Less obviously, she has also sold three copies to the lady behind the counter in her local bank!
Of course, it’s not always convenient to carry physical copies of the book around, particularly if yours is a heavy book, a large format, or only available as an e-book. In that case, carry a business card or bookmark bearing the book’s details.
Caz Greenham had this technique sussed very early on: “”I sold my first book, via Amazon, to the pharmacist at Asda. After introducing my book with chit-chat and a SilverWood bookmark, he flipped open his phone, went to the Amazon page, and hey ho – he ordered The Advenures of Eric Seagull for his little boy!”
The Etiquette of Handselling
Effective handselling really follows the same rules of etiquette as promoting your book via social media. It is NOT the done thing to shriek “Buy my book! It’s wonderful!” to everyone you meet, but to engage people in pleasant, natural conversation. If the opportunity then arises to drop your book into the discussion, do so. If the person you’re talking to makes buying signals, e.g. asks what your book’s about or how much it costs, tell them what they want to know, without applying any pressure or showing £ or $ signs in your eyes.
Then, if you have a copy to hand, that’s the time to produce it. Allow them to hold it and to flick through it – it’s known in the trade as “puppy-dog selling“. As with puppies, once readers have picked up books, they start to bond with them and are much more likely to buy. (My salesman husband once persuaded me to adopt a kitten, against my better judgement, by passing it across for me to hold. Inevitably, the kitten came home with us.) Feel free to ask the enquirer, in a casual tone, whether they’d like to buy the copy now, and offer to sign it as an extra incentive. That could be the deal clincher that makes them buy now, rather than waiting till they’re next online or in a bookshop (where they may be distracted from your book by other matters and may forget all about their intention to purchase).
If you don’t have a copy of your book to hand, have other sales aids ready instead:
- a bookmark with an attractive image of your book’s cover, with ISBN, price and blurb
- your business card showing your author website and Amazon page
- a postcard of the book’s front cover – likely to be put on the kitchen noticeboard or kept for correspondence
I’ve even been handed a promotional pen with the name and details of a book on it. This probably wasn’t a cost-effective tactic, probably costing as much as the author’s margin on the book, but hey, I’ve remembered the book’s title two years on! Giving me the branded pen was a testament not only to that author’s determination to sell his book, but also to the persuasiveness of online firms such as Vistaprint, from whom it’s very easy to order suitable promotional materials at reasonable cost. Beware, they can be addictive! Been there, got the t-shirt… literally!
If the discussion ends without a sale, don’t be downhearted – at least you’ve tried. The person you’ve been speaking to will probably still be impressed that they’ve met a real live author and will probably tell their friends about your encounter. Even in these heady days of self-publishing, many people are in awe of anyone who’s written a book. This means your meeting will have raised your profile and got people talking about your book, making future sales more likely – and that’s still a great result!
Where’s the most unusual place in which you’ve handsold a copy of your book? Do tell!
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